Returns & Refunds

I want you to be happy with your order. If something is not right, please contact me first. I personally handle returns and will always do my best to help.

14-Day Right of Withdrawal

For standard, non-personalised products, EU consumers generally have the right to withdraw from an online purchase within 14 days of receiving the order, without giving a reason.

If you would like to make a return, please contact me at helloraci@celebritycalendars.eu or through the live chat before sending anything back. I will provide the information needed for the return.

The cost of returning an unwanted product is normally the customer’s responsibility, unless applicable law requires otherwise.

Return Address

Please do not send a return to the address shown on the shipping label or to any production facility.

I will provide the correct return address and return instructions after you contact me about your return.

Personalised Calendars

If a calendar is made specifically according to your individual choices or specifications, the statutory exception for personalised goods may apply and the normal 14-day right of withdrawal may not be available.

This does not affect your legal rights if the product is faulty, damaged or incorrect.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible.

For a damaged product, please send me clear photos of the damage so I can assess the problem and help you quickly.

Depending on the circumstances, I may arrange a replacement or refund.

Incorrect Address or Failed Delivery

Please check your shipping address carefully before completing your order.

If a package is returned because of an incorrect or incomplete address, it was not collected, delivery was refused, or the failed delivery was caused by information or actions on the customer’s side, please contact me first.

If the order needs to be shipped again, additional shipping costs may apply. If a refund is applicable, costs caused by the failed delivery or return may be taken into account where permitted by law.

Refunds

Once an eligible return has been received, or appropriate proof of return has been provided, I will process the applicable refund in accordance with the relevant consumer rules.

If a returned product has been damaged or its value reduced through handling beyond what was necessary to check it, a deduction may apply where permitted by law.

Need help?

If you have any questions, please contact me by email or live chat. I personally handle every case and will always try to find a fair solution.